Agents Learn to Haggle Prices with Software Vendors

While artificial intelligence agents continue to generate mixed results, depending on how much assistance customers get from their AI vendors, some of them have gained a new skill: negotiating software contracts.

Over the past year, data management startup Cribl has been using an AI agent from procurement software startup Zip that reads Cribl’s contracts, determines when it may be overpaying and automatically drafts emails to vendors asking for lower prices.