Anthropic, AWS Give Customers of AI Agents a Helping Hand

Over the past year, companies have been trying to hand over job duties to artificial intelligence agents. But these agents often aren’t good at their jobs, so AI providers are working hands-on with customers to stop them from screwing up.

Fnac, a European retailer similar to Best Buy, struggled with an AI customer support agent after testing models from OpenAI, Google and other labs, according to Olivier Theulle, chief digital and e-commerce officer.