AWS Faces Backlash Over Limits on Anthropic’s AI

Amazon has hitched its artificial intelligence wagon to Anthropic, investing $8 billion in the startup and heavily promoting its AI to customers of the Amazon Web Services cloud unit.

But AWS has fumbled Bedrock, a key service its customers use to build applications with Anthropic AI models. Customers who have used Bedrock say its application programming interface puts arbitrary limits on how much they can use Anthropic’s models and lacks features they want, according to founders and executives from four AWS customers, as well as two consulting firms whose clients use AWS.