AWS to Revamp Key AI Cloud Service to Close Gap with Google

In March, when Amazon Web Services launched a new division focused on developing artificial intelligence that handles complex tasks, known as agents, CEO Matt Garman said in a memo that the technology could be the cloud provider’s next multibillion-dollar business. But some customers say rival cloud providers such as Google have made it easier for customers to develop AI apps, including sophisticated agents, than AWS has.

To fix that, AWS is preparing to revamp its AI cloud service, Bedrock, making it easier for businesses to use a wider array of AI models and other software for developing AI apps such as agents, according to a person involved in the project. The agents can perform tasks like maintaining a spreadsheet to keep track of unpaid bills or patching websites after outages.