Customer Support AI Startup Decagon in Talks to Raise at $4 Billion Valuation

Decagon, which develops AI for automating customer service, is discussing raising equity funding from new investors at a valuation of $4 billion to $5 billion, according to two people with direct knowledge of the deal. The discussions come just five months after the company announced financing at a $1.5 billion valuation.

The deal discussions suggest investor interest is still high for one of the most promising and increasingly crowded fields in the AI sector.