New Talkdesk Financing Targets $10 Billion Valuation

Employees at Japan's JAL answer phone calls. The need to support off-premise call center employees during the pandemic boosted demand for companies such as Talkdesk. Photo: Yomiuri Shimbun via AP Images

Kate Clark

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Amir Efrati

Talkdesk, a developer of cloud-based software to manage call centers and other customer service, has indicated it is raising a new round of capital that would grant the company access to the “decacorn” club, a fast-growing group of privately held startups whose valuation exceeds $10 billion.

The financing could value San Francisco–based Talkdesk at $10 billion including the new capital, according to a recent securities filing obtained by The Information. The filing shows the company plans to raise up to $210 million at a share Series D price that is 3.2 times higher than its Series C round. Talkdesk said in July it was valued at more than $3 billion from the Series C round. The proposed valuation is more than 50 times Talkdesk’s annual recurring revenue (the revenue it expects to generate in the next 12 months), according to a person with direct knowledge of its business.