The Real Winners of the Enterprise Software Market’s AI Agent Free-For-All

Something curious has happened in software: Nearly every established seller of enterprise tools started marketing the same general-purpose AI agents that aim to handle everything from drafting emails to customers to resolving IT service tickets. 

Even old-guard database providers like Snowflake are now in the AI applications game, going head to head with young firms like Decagon in selling agents that handle customer service or sales-related interactions with customers, for instance. 

We kept hearing about so many similar AI add-on products, we decided to put together a table tracking different agents sold by 16 incumbents, from Microsoft and Google to IBM and OpenAI. (See it here.)