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Stripe’s Growing Pains: A Payments Star Hits Snags in Push for Big Businesses

By
Becky Peterson
[email protected]Profile and archive
From left: Stripe's Patrick Collison, Mike Clayville and John Collison. Images via Stripe; YouTube. Art by Mike Sullivan

Late last year, Stripe gave its employees an enticing new choice: They could either receive their annual bonuses in cash, as they had for years, or they could opt to take some of it as equity in the rocketing payments startup, which was then turning heads with a funding round that had valued it at $95 billion. But it told one group of Stripe employees they weren’t immediately eligible for the new perk: its salespeople.

In a December email to Stripe employees, which The Information viewed, the company’s chief revenue officer, Mike Clayville, said Stripe had to exclude salespeople from the new policy because of legal constraints related to commissions. But to many salespeople at the company, it was a frustrating snub, one of several that had left them feeling like second-class citizens in a corporate culture that put engineers on a pedestal, current and former employees told The Information.

After Stripe salespeople grumbled about their exclusion on the company’s internal Slack messaging system, Stripe co-founder John Collison thanked them for voicing their concerns during a weekly fireside chat last December. Soon after, Stripe announced that it planned to find a way for salespeople to receive a portion of their commissions in equity too, according to emails from Clayville reviewed by The Information.

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