To Unlock AI Spending, Microsoft, OpenAI and Google Prep ‘Agents’

As many businesses remain cautious about spending on conversational artificial intelligence, AI providers such as Microsoft, OpenAI and Google are racing to make the technology more of a must-have—by introducing new features that can handle complex tasks with little guidance from the customer.

Microsoft, for instance, is making software to automate multiple actions such as creating, sending and tracking a client invoice based on their order history or rewriting an application’s code in a different language and verifying that it works as intended, according to current employees. The new software, which OpenAI’s technology will power, would improve upon Microsoft’s current suite of Copilots, which summarize meetings or draft emails. Microsoft is planning to announce some of these capabilities at its annual Build developer conference next month, two of the employees said.