Top AI Chatbots Lose Ground Among Our Readers

Declining usage among our readers for most chatbots suggests people are experimenting less with different services.

ChatGPT remains by far the most widely used chatbot among people responding to The Information Pro’s latest subscriber survey, but it lost ground over the past seven months. So did most other chatbots, possibly a sign that our readers are experimenting with fewer chatbots and have decided on those they want to primarily use.

Overall, the use of artificial intelligence services has become even more widespread among our readers since our last survey seven months ago. Almost all respondents report using such a service—94%, up from 89% in February and 88% last October. And they’re spending more on AI chatbots, both personally and professionally.