Why Our Story on Salesforce’s Declining Trust in LLMs Hit a Nerve

On Friday, Aaron and Kevin’s article about Salesforce calling out the ingrained limitations of large language models struck a major nerve, as have our other in-depth articles about Salesforce AI challenges this year.

Business people saw the piece as further evidence that marketing of generative AI got ahead of what the technology could actually do. Software engineers largely responded to us (and on X) with some version of “duh, how is this news?”