Where Does Sonos Go From Here?

To those of us who are longtime Sonos customers, it wasn’t much of a surprise that the maker of internet-connected speakers parted ways this morning with Patrick Spence, its embattled CEO. Last May, the company introduced a new version of its mobile app for controlling its speakers. 

But the updated app left out a number of features that had been available in the older app for years. The changes enraged many Sonos diehards like me (I own eight of its devices). Many vented their frustrations on Reddit and other social media forums, even after Sonos began restoring missing features in the months afterward. (Sonos’ revenue fell 8% in the year to September, so the brouhaha appears to have also affected sales).